Nexus with cause of accident and reason for repudiation of claim

In absence of a nexus between license of a driver and the accident, insurer would not be liable to allow claim on non-standard basis. United India Insurance Company v. Gaj Pal Singh Rawat, 2010 NCJ 37 (NC)

Limitation: Whether or not pleaded, court is bound to consider as a preliminary question

State Bank of India v. BS Agricultural Industries Limited, (2009) 5 SCC 121

Government Servant is not 'consumer' qua the government

The Complainant was not a consumer as he has not hired the services of the Central  Government for any purpose whatsoever nor he purchased anything so as to bring his status within the category of 'consumer'. As a matter of fact he himself rendered services to the Central Government in lieu of consideration. 


1 (2011) CPJ 473, para 18

Banking Ombudsman & Consumer Forum

Consumer after claiming relief in front of Banking Ombudsman can approach Consumer Fora 

IV (2010) CPJ 315

Forceful repossession of vehicle - deficiency in 'service'

L&T Finance, IV (2010) CPJ 402 (NC)
ICICI Bank v. Prakash Kaur, (2007) 2 SCC 741
ICICI Bank v. Shanti Devi, (2008) 7 SCC 532


repossession of a vehicle forcibly without serving any notice is violation of principles of natural justice.

Order is not effective unless communicated to the concerned party

AIR 1963 SC 395
AIR 1996 SC 1313
AIR 1998 SC 2722
(2002) 8 SCC 443
(2003) 5 SCC 413

pecuniary jurisdiction of the consumer forum

At the admission stage itself, the complainant has to prima facie satisfy that sufficient justification and material exist to make claim. I (2011) CPJ 308 (NC)

If the claim is exaggerated, it is to be rejected.